The Indicator on why government websites and online services are so bad
I was catching up with some Planet Money podcasts in my feed today, and came across this gem - Why government websites and online services are so bad. It’s pretty much what you would expect! From the transcript: To sum up, Jennifer’s team found there were three overlapping problems that were common to a lot of government agencies - first, policy complexity built up and up over many, many years, often added to but rarely stripped back. And this led to the second problem, which was staffing. When staff need 25 years to feel like experts, you cannot hire yourself out of a mess. And thirdly, a top-down culture that was more concerned with optics and risk aversion was getting in the way. A common theme among all these issues seems to be a disconnect between the policy people and the people who are at the implementation part. ...
